Support

While GoldFax is easy to use we recognise that from time to time our customers need a helping hand. We believe strongly in providing excellent customer service and have developed a help desk process that insures every customer gets the best support we have to offer. Please submit your support request as defined below:

GoldFax support is provided via telephone, WebEx, and e-mail. All support submissions are dealt with promptly and logged in our support tracking system. To insure that we can employ the appropriate resources to handle your support needs, please submit your initial support request via e-mail.

Upon receipt of your support request, we will assign your request to a support representative and reply back with your tracking code and support representative's direct contact information. We will not close your support request until your issue has been resolved.

GoldFax Advantage #1
Simplicity
GoldFax is built to be easily installed, deployed and used. Our technology is advanced with robust capabilities, yet the installation process is quick and easy, and we make the user interface seamless.

GoldFax is very easy for your users to understand and is transparent to everyone since all they do is select a GoldFax "printer" from the print dialogue box, fill out the fax number and press print. After that instant, the fax sent to the server for processing and the user can go back to work.

Many of our competitors have products that are complex to install, deploy and use, and that often require several days of consultant installation time.